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Discover better products and services


 

Stop building products and services stakeholders didn't ask for, technology struggles to deliver, and customers don't want.

LEARN MORE

 
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START BUildING GREAT SOFTWARE

We've all been there. We've worked on products that don't create revenue, with technology that didn't deliver, for people who didn't want it.  We'll help you break the cycle by working with you to create a plan based off of user research and grounded in UX best practices.

Whether you're practicing Lean, Agile, Waterfall or some combination, we work with your team to understand and solve the true business and user needs.

WE'RE YOuR PERSONAL UX GUIDES

Your customers deserve a great user experience. We'll help you find it.

 
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Find Your Path

Ready to kick off a new product or initiative and aren't sure how to start, we'll help you clarify your business goals and understand your customer's needs so that you have the confidence to move forward.

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Learn Where You Stand

We can objectively evaluate your existing design or service and provide a report of findings and recommendations. 

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Become the Expert

If your team is looking to level-up their UX skills - we can help. Whether you have a little experience or no experience, we'll create tailored UX training so your team has the knowledge they need.

Design by Discovery

It's our method of figuring stuff out.

Design by Discovery is a process to understand business goals and customer needs. It isn’t about designing screens or coming up with a final solution. Rather, it’s an efficient way for a project team to gain a shared understanding, explore ideas, and develop a design direction.

We use a combination of techniques from Design Thinking, Service Design and Agile to help teams unearth customer needs and business drivers to deliver awesome products.

We could do it all for you (and for some clients, we do), but we believe teams are better off when they learn to do it themselves. Let us show you how.

 

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TestImonials

We're only successful when our clients are successful. Here's what some of them have said about us:

 
 
 

This Land

This Land is an online retailer that sells only American-made handmade goods. They hired Artifact to evaluate their web platform and provide insights to improve customer loyalty and satisfaction. We conducted a full day discovery workshop to identify an ideal customer experience.

 
 
“Garren and Matt led a fantastic workshop. We covered everything from vision, to design principles, to a tactical look at our customer experience. It was a great session for my whole team, which pushed out out of the box and brought some great creative thinking. Most of all, it was a lot of fun. I highly recommend [this] workshop for any company, large or small.”
— Dan McCready, Founder
 
 

 
 

It's Bspoke

It's Bspoke is a independent development house that specializes in working in the Ruby on Rails development environment. They approached Artifact to evaluate their offerings and services to identify innovative ways they could differentiate themselves from competitors and create a cohesive experience for their customers.    

 
 
Garren and his team transformed a list of ideas and values into actionable ways to improve my business in a single day.
— Jim Van Fleet
 
 

 
 

Meals Plus

Meals Plus provides software and services for the administrative management of K-12 education. They hired Artifact to learn ways to incorporate UX best practices into their Agile process. We covered such topics as user profiles, task analysis, sketching and design, and agile story writing and sizing.

 
 
“For us the workshop hit the mark. We had so many questions and such a large project that I don’t think much more could have been accomplished in 3 days.”
— Jeff Flynn, Vice President
 

TEAM Events

 

Better Software East 2017

DESIGN BY DISCOVERY - Solving the Right Problems and Creating the Right Products

Design by Discovery is a process to understand business goals and customer needs. It isn’t about designing screens or coming up with a final solution, rather, it’s an efficient way for a project team to gain a shared understanding, explore ideas, and develop a design direction.

Learn how to design by discovery as part of your agile framework and how it leads to products customers love.

Better Software East

November 6th-10th


Agile 2017

STOP BUILDING BAD SOFTWARE - Solving the Right Problems and Creating the Right Products

Design by Discovery is a process to understand business goals and customer needs. It isn’t about designing screens or coming up with a final solution, rather, it’s an efficient way for a project team to gain a shared understanding, explore ideas, and develop a design direction.

Learn how to design by discovery as part of your agile framework and how it leads to products customers love.

http://sched.co/ATZ8

Event is in the past


Atlanta Training

DISCOVERY WORKSHOP BEST PRACTICES - How to align project teams with clients and stakeholders

From startups just getting off the ground to established businesses looking to expand features or product lines, we'll show you how to start your project right. In this workshop, we will share practical tips for getting the most out of the time you spend with clients or stakeholders during the discovery (initial) phase of a project; tips will cover the spectrum from making a workshop plan to connecting with your attendees during the workshop and following up afterwards. You’ll get a copy of our own battle-tested workshop playbook to take home.

Event is in the past


 

About Artifact

Our mission is to educate our clients so they can deliver products and services their customers love.

 

With 37 years of combined experience, Matt & Garren have designed software and services for clients ranging from Fortune 50’s to startups to small businesses. They co-founded Artifact in 2011 and believe one of the secrets to success is to not take themselves too seriously.

 
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This is Matt

Matt's first job in customer support helped him to understand early on that working with and understanding the customer was crucial to good design. He's been interviewing and putting user research upfront ever since.

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This is Garren

Garren has been working with clients to define design objectives and principles since he got started. He is a champion of design and it's value and has worn many hats in all stages of software development and design. 

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LET'S DIG IN

Send us a message so we can schedule your free consultation.

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